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Troubleshooting

  • How can I reset my Counter?
  • How can I change the WiFi configuration or set up my Counter in a new place?
  • I cannot connect my Counter with a Wifi connection. Can I connect it to an Ethernet cable?
  • During the installation process, I had an error code 902, what does it means?
  • No Wi-Fi list appears when I try to connect my Counter.
  • How works the 192.168.1.1 interface?
  • My Counter is displaying an incorrect number, how can I fix this?
  • My Counter displays one striped flap on the far left, what does it mean?
  • My Counter is connected but displaying blank flaps or just the number 1 on the right.
  • I can’t log in my My.Smiirl account through Instagram.
  • There was a power outage, and now my Counter won't reconnect
  • My Counter is not updating, what can I do?
  • The flaps won't rotate, what should I do?
  • I've requested access to a Counter, how should I proceed now?
  • Error 901: My Counter ID is not recognized.
  • I keep seeing a "You're disconnected from the SmiirlSetup" or an "Error 904" message
  • I forgot my password to login on my.smiirl.com, what can I do?
  • What happens when my Counter goes beyond 99,999?
  • What is the status of the Smiirl servers?
  • My device (Computer, Smartphone or Tablet) doesn't remain connected to the SmiirlSetup Wifi network
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Categories

  • Billing and shipping
  • Custom Counter
  • Facebook Counter
  • Instagram Counter
  • TikTok Counter
  • Install your Counter
  • Troubleshooting
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