No WiFi list appears when I try to connect my Counter

You're trying to connect your Counter, but once you have selected the SmiirlSetup network nothing happens, even when you click on the "Scan" button? Don't worry, here's the solution 😉

Please make sure that neither your Counter nor the computer you are using are plugged in to an Ethernet cable. 

1- Plug in the Counter;
2- Wait for a minute, until it displays one striped flap on the left;
3- Select the SmiirlSetup network on your computer/phone (it might say that you have lost your Internet connection, but that's actually a good thing 🙂)
4- Once it says that you are connected to the SmiirlSetup network, enter the following URL: http://192.168.1.1
5 - Follow the instructions on screen.
When you are asked to go back to http://my.smiirl.com, please do not click on "(Re)connect your Counter" - your Counter is already reconnecting. Go to the "Settings" page of your Counter to link it to your Facebook page or Instagram account.
   - If your Counter displays 5 striped flaps, it means it is gathering the very last pieces of information needed in order to connect to the Internet. What should you do? Nothing, you just have to wait for a few more minutes!
   - If your Counter doesn't display 5 striped flaps, then can you check us how many stripes it displays before it starts displaying only one striped flap.

If one of the steps above doesn't work, could you also get in touch with our Support Team below and tell them which one? A screenshot would help us understand the problem better ;) They'll also need to know how many striped flaps the Counter displayed.

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