What should I do if the access to the My.Smiirl account was lost and cannot be recovered?
Oh oh! You have lost access to the My.Smiirl account.
Don't panic! You only have to:
- Create an account on my.smiirl if it hasn't been done already
- Log in to your my.smiirl account
- In the 'My Counters' section, click on Install
- Enter your Counter ID and click on Save
- Click on Request access
Once it's done, contact the support team at firstname.lastname@example.org and make sure you provide them with your Counter ID so that they can give access to the Counter.