How can I send my Counter back and ask for a refund?

Legally, you are entitled to your right of withdrawal during 14 days after you receive your Counter. If you’ve received your Counter within the past two weeks, you can definitely ask for its refund – provided that you send us your Counter back in its original packaging.

You can find all these information in our general terms and conditions : 

https://www.smiirl.com/en/general-terms-conditions

To do so, log into your My.Smiirl account and get to the “my orders” tab.  

Click on “withdrawal” at the bottom of the page to access the “Right of withdrawal" form. Just fill it in, it will automatically let us know of your request.
If you can’t see the button anymore, it means that you are already out of the withdrawal period. 

If you have any doubt, please contact our Support team. 😉

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