How can I send my Facebook/Instagram Counter back and ask for a refund?

Legally, you are entitled to your right of withdrawal during 14 days after you receive your Counter. At Smiirl we want to make sure you are in love with your Counter, so you have a total of 100 days to return it.

If you’ve received your Counter within the past 100 days, you can definitely ask for its refund – provided that you send us your Counter back in its original packaging and condition.

We cannot accept broken or damaged goods

You can find all this information in our general terms and conditions :

https://www.smiirl.com/en/general-terms-conditions

To do so within the legal period of 14 days, log into your My.Smiirl account and get to the “My orders” tab.

Click on “Withdrawal” at the bottom of the page to access the “Right of withdrawal" form. Just fill it in, it will automatically let us know of your request.

Between day 14 and day 100 of your trial, you can just message support@smiirl.com to start the return process with us.

If you have any doubt, please contact our Support team. 😉